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What's New
» Attention Federal Personnel and EAP Directors!!
We have spent years training Federal managers coast-to-coast on creating healthy work cultures. Click our link here to get our Federal Disability and Wellness Report! Let us help you manage behavioral and psychiatric issues in the workplace. |
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Our Practice Policies
How We Work and Bill for Services Most of our work is done in the client's environment (i.e. home, hospital, workplace, or school). As a rehabilitation and life management service, we serve in the lives of our clients. We are flexible about last-minute cancellations due to unforeseen emergencies, but otherwise charge half time for 'no show/no call' missed appointments or same day cancellations. While we do not charge for travel time to and from a client's environment (home, work, hospital, etc.), we do charge a one hour minimum per session. Likewise, while serving our clients requires intermittent, brief phone communication (included in our service fees), we do charge for calls consisting of substantial time and content; if client care requires frequent and/or lengthy phone time, separate arrangements shall be agreed upon. We invoice the first week of each month for the previous month's service; our terms are net 30 days. Services may be terminated by either client or us at any time (with professional explanation and closure). How We Work with Medical Providers We coordinate the care plans of various medical providers (primarily psychiatric, therapy disciplines, and medical care) to ensure our clients' various medical services are relevant to each other. So oftern,separate medical services become silo'ed from each other, eand therefore disconnected in care planning. As rehabilitation providers, we articulate functional recovery goals for the client. In most cases, medical providers see our staff and services as the means to ensure treatment adherence and outcomes for their patients. For clients with complex co-existing conditions, this care coordination service is critical to achieving outcomes for our clients. It is important to acknowledge that our care managers do NOT give medical advice, prescribe medicines, or provide diagnostic impressions. Privacy and Confidentiality O'Connor Associates, Inc. complies with the Health Insurance Portability and Accountability Act (HIPAA), and is defined as a healthcare provider under the Privacy Rule, representing, and/or managing protected health information. All clients are required to sign the Privacy Practices Notice of O'Connor Associates, Inc as well as HIPAA-compliant consents to receive and release protected health information prior to any care coordination services with third parties. Risk Management, Determination to Serve, and Termination of Services Client safety is our utmost priority. We strictly support client adherence to treatment plans written and defined by a client’s licensed health care provider(s), and may choose to terminate or modify services to clients who put themselves (or others) at risk of harm and/or neglect due to: a) a competent intention to refuse treatment; or b) diminished capacity (usually due to unmanaged symptomology) that prevents the client from adhering to a treatment or safety plan. O’Connor Associates, Inc may, at its discretion, deem a client to have an unmanageable risk for self harm or hazard, and as a result, require the client, family, or legal guardian to consent in writing before receiving or continuing any services. It is critical for all client representatives, advocates, or interested parties to understand that O’Connor Associates, Inc and its staff strictly adhere to statutory and ethical boundaries regarding client civil liberties. To this end, O’Connor Associates, Inc will always act to preserve the safety and dignity of a client, and does not have any legal authority to limit an individual’s right to self determination, except to render a forensic opinion about a client’s best interest. |
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